FAQ
How should I clean my product?
Dust
Dust may accumulate on fans and heatsinks over time and affect cooling performance. To maintain optimal operation, regularly clean dust using compressed air or a soft, lint-free cloth.
Avoid excessive force during cleaning. Do not use water or strong vacuum cleaners, as moisture or excessive suction may damage components.
Please do not disassemble the fan unless specified in the product documentation. After cleaning, ensure all components are dry and properly reinstalled before operation.
Thermal paste residues
Whenever you take off the heatsink from the CPU, we recommend cleaning the CPU as well as the base of the cooler before re-applying thermal paste and re-installing the cooler. You can either just wipe the base and the CPU clean with a dry, lint-free tissue or, for more thorough cleaning, use a lint-free tissue moistened with either a mild solution of washing-up liquid.
I’ve used all the thermal compound that came with the cooler, can you send me more?
Please kindly note that the thermal compound supplied with our coolers is a consumable item, so our manufacturer’s warranty does not include providing additional thermal compound. You can purchase that from our resellers.
My cooler comes with pre-applied thermal paste. Should I add more?
The pre-applied thermal paste is the proper amount of thermal paste that should be used for your installation. Adding more paste is not necessary, and can actually introduce other issues involved with using excessive thermal paste. You would just need to replace the thermal paste after every year of usage.
What is Overclocking?
The term ‘overclocking‘ describes the process of running your CPU at a clock and/or bus speed that the CPU hasn’t been specified for – logically, that speed is usually higher.
What is your RMA policy?
Please download the RMA request form and refer to our RMA policy for return procedure.
Please fax the RMA request form to (510)498-8488 and obtain a RMA number.
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